Privacy Policy

Last updated: 8 June 2024

Betterzoneway ("we", "us", "our") is committed to protecting the privacy of visitors to our website. This Privacy Policy explains what personal data we collect, why we collect it, how long we keep it, who we share it with, and what rights you have under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

Betterzoneway is the data controller responsible for your personal data collected through this website.

Betterzoneway
26C Abbeydale Road
Sheffield, S26 6LN
United Kingdom
Email: info@betterzoneway.com
Phone: +44 114 682 8320

2. Personal Data We Collect

We only collect personal data that you voluntarily provide to us through the contact or enquiry form on this website. This may include:

Your name
Your email address
Your phone number, if you choose to provide one
Any details you include in your message, such as information about the date, time or nature of your enquiry regarding the organisation of rooftop dates

We do not collect sensitive personal data through this form, and we ask that you do not submit any such data to us.

3. Why We Collect This Data

We use the personal data submitted through our form for the following purposes:

To respond to your enquiry and communicate with you about our services
To organise and confirm arrangements you have requested
To maintain records of correspondence for administrative purposes

4. Legal Basis for Processing

Under the UK GDPR, we rely on the following legal bases to process your personal data:

Consent — where you have voluntarily submitted your details through our form, you have consented to us processing that data to respond to you.
Legitimate interests — we have a legitimate interest in responding to enquiries and maintaining a record of our communications, provided this does not override your rights and freedoms.
Performance of a contract — where processing is necessary to take steps at your request prior to entering into an arrangement with us, or to fulfil an agreement already in place.

5. How Long We Keep Your Data

We retain personal data submitted through our form only for as long as necessary to fulfil the purposes described above, and in any event no longer than 24 months from the date of your last contact with us, unless a longer retention period is required to comply with a legal obligation, resolve a dispute, or enforce our agreements.

6. Who We Share Your Data With

We do not sell, rent or trade your personal data. We may share your personal data with:

Third-party service providers who assist us with email hosting or communication tools, solely for the purpose of enabling us to respond to you
Regulatory or law enforcement bodies, where we are required to do so by law

We do not transfer your personal data outside the United Kingdom. Where any processor is located outside the UK, we ensure appropriate safeguards are in place in accordance with UK data protection law.

7. Cookies

This website uses a single cookie, called cookie_pref, which stores your consent preference for one year. This cookie does not track your browsing activity and is used solely to remember your choice regarding cookie consent.

This website does not use any analytics cookies, tracking scripts or third-party tracking tools. We do not set session cookies or CSRF cookies.

Advertising measurement is only activated after you have given consent, and only operates on the confirmation page shown after you complete a form submission.

8. Your Rights

Under the UK GDPR, you have the following rights in relation to your personal data:

The right to be informed about how your data is used
The right of access to the personal data we hold about you
The right to rectification of inaccurate or incomplete data
The right to erasure of your personal data, in certain circumstances
The right to restrict processing of your personal data
The right to data portability
The right to object to processing based on legitimate interests
The right to withdraw consent at any time, where processing is based on consent

To exercise any of these rights, please contact us at info@betterzoneway.com. We will respond to your request within one month, as required by law.

9. Complaints

If you are unhappy with how we have handled your personal data, please contact us first so we can try to resolve the matter. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's independent supervisory authority for data protection matters, at www.ico.org.uk.

10. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal data, please contact us: