Last updated: 2024
These Terms and Conditions ("Terms") govern the use of the website operated by Betterzoneway and the booking of any services arranged through it, including the organisation of rooftop date experiences and related event planning services. By accessing this website or placing an order, you agree to be bound by these Terms. If you do not agree, please do not use this website.
This website is operated by Betterzoneway, with a registered trading address at:
BetterzonewayYou can contact us using the following details:
These Terms are governed by the laws of England and Wales, and any dispute arising from them will fall under the jurisdiction of the courts of England and Wales, without prejudice to any mandatory consumer protections available to you under the Consumer Rights Act 2015 or other applicable United Kingdom legislation.
Orders for rooftop date experiences can be placed directly through our website by selecting an available date, package, and location, and submitting the required booking details. An order constitutes an offer to purchase our services, which we are free to accept or decline at our discretion.
A booking is only considered confirmed once you receive a written confirmation email from us, sent to the email address provided during the ordering process. This confirmation email will detail the selected date, package, price, and any special arrangements agreed upon. Please review the confirmation carefully and contact us immediately if any details are incorrect.
All prices displayed on the website are shown in Pound Sterling (GBP) and are inclusive of any applicable value added tax (VAT), unless stated otherwise. We reserve the right to amend prices at any time; however, the price applicable to your booking will be the one confirmed at the time your order was accepted.
Each package description on the website specifies exactly what is included, such as the rooftop venue arrangement, seating, décor, and any additional services purchased. Any items not explicitly listed in the package description are not included and may be arranged separately upon request, subject to availability and additional cost.
Payment must be made in full at the time of booking unless alternative arrangements have been explicitly agreed upon in writing. We accept payment through the methods indicated at checkout. All payments are processed securely, and no card details are stored on our servers.
You may cancel your booking by contacting us at info@betterzoneway.com as soon as possible. Cancellation terms, including any applicable refund percentages based on notice period, will be outlined in your booking confirmation. Where the Consumer Contracts Regulations 2013 apply to your booking, you may be entitled to a statutory 14-day cooling-off period, subject to exceptions for services that have already been performed with your express request and acknowledgement.
If you are dissatisfied with any aspect of the service provided, please contact us promptly at info@betterzoneway.com with details of your complaint. We aim to acknowledge complaints within 5 working days and to resolve them fairly and efficiently. If we are unable to resolve a complaint to your satisfaction, you may seek independent advice or pursue alternative dispute resolution options available under United Kingdom consumer law.
To the fullest extent permitted by law, Betterzoneway shall not be liable for any indirect, incidental, or consequential loss arising from the use of our website or services, including but not limited to loss of enjoyment, loss of opportunity, or losses arising from weather conditions, third-party venue restrictions, or circumstances beyond our reasonable control.
Nothing in these Terms shall exclude or limit our liability for death or personal injury caused by negligence, for fraud, or for any other liability that cannot be excluded or limited under applicable United Kingdom law. Our total liability for any claim arising from a booking shall not exceed the total amount paid by you for that specific booking.
This website uses a single cookie, named cookie_pref, which stores your consent preference for a period of one year. No analytics, tracking, or third-party advertising cookies are set on this site by default. Advertising measurement tools operate only after you have provided consent, and exclusively on the booking confirmation page.
For information about how your personal data is collected, used, and protected, please refer to our Privacy Policy. You may exercise your data protection rights under the United Kingdom General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018 by contacting us at info@betterzoneway.com. If you believe your data protection rights have not been respected, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the supervisory authority for data protection in the United Kingdom.
We may update these Terms from time to time to reflect changes in our services or applicable law. Any changes will be posted on this page with an updated revision date. Continued use of the website after such changes constitutes acceptance of the revised Terms.
For any questions regarding these Terms and Conditions, please contact us: